Privacy statement

1. INTRODUCTION

1.1The privacy statement relates to the processing of personal data within the meaning of Regulation (EU) 2016/679 General Data Protection Regulation (hereinafter "AVG") by the private limited company Concepts4All B.V., as well as its affiliated companies, registered with the Chamber of Commerce under registration number: 30270496 (hereinafter "ACS", "us", "we" and "we").

1.2Your personal data may be processed by ACS, for example, in connection with your purchase of ACS Products and Services, your visit to our website or in connection with your contact with us.

1.3In this privacy statement, you can find information about how ACS processes personal data and how to contact ACS to exercise your rights. The privacy statement also contains additional information that may be relevant to you. For further questions and/or comments about this privacy statement, please contact privacy@AllConnectSolutions.nl.

1.4Our website contains links to other third-party websites. We are not responsible for the privacy policies of third parties. For more information about them, please refer to the relevant privacy statements of those parties.

2. CATEGORIES OF PERSONAL DATA

2.1We may process one or more of the following categories of personal data about you: 1. Personal information (First and last name; gender; date of birth);

2.2We do not process special categories of personal data, such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of unique identification, health data, or data relating to sexual behavior or sexual orientation.

2.3We do not intend to collect data on persons under 16 years of age. However, we do not have technology available to verify that a person is over 16 years of age. We encourage parents to be involved in their children's online activities to avoid collecting personal data about children without parental consent. If you suspect that we have processed personal data about a minor without parental consent, please contact us immediately, and we will delete that personal data.

3. PURPOSES FOR PROCESSING PERSONAL DATA

3.1We may only use your personal data for the purposes for which it was collected.

3.2We typically process contact information primarily to contact and/or maintain contact with you and to perform and maintain our arrangements for providing our telephony, network & security, workplace and cloud services.

3.3We process personal data for the following purposes, to: (1) Call you, email you, or otherwise contact you, as necessary to perform our services;

3.4To be able to deliver goods to you at the address you provide;

3.5To be able to provide you with answers to questions you pose to us;

3.6Informing you of changes to ACS Products and Services.

3.7Send you our newsletter and/or promotional flyers, when you have given your consent.

3.8ACS can analyze visitor behavior on our website in order to improve the website. ACS can analyze visitor behavior in order to tailor offers of ACS Products and Services on our website to the preferences of the website visitor, if the website visitor has given permission for this with his or her (cookie) settings. ACS can analyze surfing behavior of visitors to our website across different websites in order to tailor offers to the preferences of the website visitor, if the website visitor has given permission for this with his or her (cookie) settings.

4. BASIS FOR PROCESSING PERSONAL DATA

4.1Under the AVG, we may only process your personal data if there is a legal basis for doing so. The bases for processing your personal data in most cases are as follows: a legal obligation of ACS to keep certain (personal) data, the performance of the agreement with you for the purchase of ACS Products and Services, or your consent.

4.2In exceptional cases, the basis may be that ACS has a legitimate interest in processing your personal data. In this case, you have the right to object. In your objection, you can indicate why, in your situation, we do not have a legitimate interest in processing your personal data or why, in your situation, your privacy interest outweighs ours. Look under "your rights" to see how to submit a reasoned objection in writing to ACS.

4.3For sending the newsletter, the basis is always your consent.

4.4You have the right to withdraw your consent to the processing of your personal data at any time. Withdrawal of consent does not affect the lawfulness of the consent-based processing that took place prior to such withdrawal.

4.5Failure to provide required data or withdrawal of consent may result in some ACS Products and Services not being provided or no longer being provided to their full potential.

5. COOKIES

5.1On our website, we use technology that can read information from your peripherals or store information on your equipment (hereinafter, "cookies"). A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. For more information, read our cookie statement here: www.AllConnectSolutions.nl/cookieverklaring. www.AllConnectSolutions.nl/cookieverklaring.

6. RETENTION PERIODS

6.1ACS will keep your personal data no longer than necessary for the purposes stated in Article 3.

6.2As an exception to the main rule stated in 6.1, ACS may retain your personal data for longer as necessary to comply with a legal obligation, such as but not limited to tax retention periods.

7. REVIEWERS

7.1ACS may share your personal data with third parties under circumstances where there is a basis to do so, for example, if this is necessary to perform a contract with you, or to comply with any legal obligation.

7.2ACS, as a company, uses third-party service providers. External service providers may receive and process your personal data to the extent necessary to perform their tasks on our behalf. External service providers do not receive more personal data from us than necessary to perform their tasks. External service providers ACS uses include: hosting providers, IT suppliers, payment service providers, subcontractors, external payroll and timesheet providers.

7.3ACS concludes a processor agreement with companies that process your personal data on our behalf, in the manner prescribed by the AVG, for example, to ensure that external service providers treat your personal data confidentially and have appropriate technological and organizational security measures in place.

8. SECURITY

8.1ACS takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our customer service or at privacy@AllConnectSolutions.nl.

8.2ACS has taken at least the following measures to secure your personal data:

• Logical access control;
• Physical access security measures;
• Encryption on local drives, among other things;
• Meerfactorauthenticatie;
• Monitoring of security measures taken;
• Organizational measures for access security;
• Random audit of security policy compliance;
• Security software, such as a virus scanner and firewall;
• TLS (formerly SSL). We send your data over a secure Internet connection (encryption and hashing). You can tell this by the address bar 'https' and the padlock in the address bar;
• SPF and DMARC are two Internet standards we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) information.

9. UW RECHTEN

9.1You have the right to request ACS to access and correct, delete and block your personal data, or to object to the processing of your personal data on the grounds of ACS's legitimate interests. You have the right to data portability under certain circumstances.

9.2You have the right to file a complaint with the Personal Data Authority.

9.3You have the right to withdraw your consent, if any, to the processing of personal data at any time. Withdrawal of consent does not affect the lawfulness of the consent-based processing that took place prior to such withdrawal. Withdrawal of your consent may prevent ACS from providing certain services to you.

9.4If you wish to exercise your right to object and/or right to data portability or have other questions/comments about data processing, please send an itemized request to. privacy@AllConnectSolutions.nl.

9.5ACS will respond to your request as soon as possible, but in any case within four weeks. Please note that if you make a request, we would like to be sure that it is in fact you. This means that we will verify your identity by asking additional questions, for example.

10. CHANGES

10.1This privacy statement is subject to change at any time. We will publish the most recent version of this statement on our website.